Honest Comparison
A side-by-side comparison for support teams who want to know the real costs and trade-offs. We're honest about what each tool does better.
A note on honesty
We built this comparison to be genuinely useful, not to make ourselves look good. Where Intercom is better, we say so. Intercom has been building customer communication tools since 2011 — they have capabilities we don't have yet. What we do offer is the core features most teams actually use, at a price that doesn't grow faster than your team.
$79/mo flat
Unlimited agents included
Annual cost: ~$948/year
$85/seat/mo
15 agents = $1,275/month
Annual cost: $15,300+ (before AI charges)
| Feature | Taktik | Intercom |
|---|---|---|
| Live chat widget | ||
| Shared inbox | ||
| Canned responses / macros | ||
| SLA management Intercom gates SLAs behind Advanced plan | All paid tiers | $85/seat tier |
| CSAT surveys | ||
| Custom reporting Intercom reporting is limited on lower tiers | All paid tiers | $85/seat tier |
| Team management | ||
| Skill-based routing | $85/seat tier | |
| Swarm Mode (expert collaboration) Unique to Taktik — pull in experts without per-seat cost | ||
| Product insights (feedback loop) Taktik turns support conversations into product feedback | ||
| AI features Taktik: browser-based ML included at no extra cost. Intercom charges per AI resolution. | Included | +$0.99/resolution |
| Knowledge base On our roadmap — Intercom has a mature help center | ||
| Product tours | ||
| SSO/SAML | Coming soon | $85/seat tier |
| Month-to-month billing | Premium only | |
| No AI usage surcharges |
Intercom's Fin AI agent is more mature than anything we offer today. If automated resolution is your top priority and you're willing to pay per resolution, Intercom is ahead here.
Intercom has a built-in help center with AI-powered search. We don't have a knowledge base yet — it's on our roadmap. If self-serve is critical, Intercom has the edge.
Intercom has 300+ integrations built over 13 years. We have a REST API and webhooks, but the pre-built integration library is smaller.
Intercom offers in-app product tours and onboarding flows. We're focused on support — if you need a combined support + onboarding tool, Intercom covers more ground.
No per-seat costs that scale with your team. No AI resolution surcharges. The price you see is the price you pay — and it doesn't go up when your AI gets smarter.
Pull in subject-matter experts on complex tickets without adding seats. Engineers, product managers, and specialists collaborate on conversations without per-seat licensing.
Support conversations become product feedback. Track feature requests, bug reports, and customer sentiment — turning your support team into a product intelligence source.
No annual lock-in required. Scale up or down as your team changes. Annual billing is available at a discount, but never forced.
Taktik includes a built-in Intercom importer. Bring over your conversation history, contacts, and team structure. Most teams complete the switch in under a day.
View migration guide →Intercom's Advanced plan costs $85/seat/month plus $0.99 per AI resolution. A 15-agent team pays $15,300+/year before AI charges. Taktik includes SLAs, analytics, and team features at every paid tier with no AI surcharges and month-to-month billing.
Yes. Taktik includes a built-in Intercom importer that brings over your conversation history, contacts, and team structure. Most teams complete migration in under a day.
Intercom has a more mature AI resolution engine, a built-in knowledge base with AI search, product tours, and a broader integration ecosystem. Taktik focuses on the core 20% of features 80% of teams use — live chat, shared inbox, SLAs, analytics, and collaboration.
No. Taktik offers month-to-month billing as the default. Annual billing is available at a discount, but never required.
Try Taktik free. No credit card required. If we're not the right fit, you'll know in the first week.
Want to see how we build? Visit the Taktik Trust Centre — our engineering practices, security measures, and quality standards, all in plain language.